What do I do if I receive incorrect or incomplete goods?
We ask you to check the goods for completeness upon receipt. Please note that we may also use used outer packaging for the sake of the environment. This means that what is in the box is not necessarily what is written on it. Normally this is marked with an additional note on the outside.
If you have received incomplete or incorrect goods, please contact us immediately. Please have the customer, invoice or order number ready.
https://www.stabilezelte.de/en/FAQ-Frequently-asked-questions/Complaints/What-do-I-do-if-I-receive-incorrect-or-incomplete-goods